Shipping and Payments
Shipping and Payments
As required by the laws regulating commerce, all MARZI.COM shipped items are accompanied by an official invoice stating the value of the individual articles in Euros. For sale goods, the invoice contains the discounted amounts.
Orders are shipped from MARZI.COM, Campi Bisenzio, from Monday to Friday between the hours of 9am and 5.30pm. Orders placed over the weekend will be processed on the following Monday morning.
We would like to remind our new customers that MARZI.COM will ask Banca Sella to contact the customer’s bank to obtain approval for the payment, in order that shipping can proceed. This check might lead to some delay in shipping your first order.
We ship worldwide using an international courier service. Orders are filled immediately after checks have been carried out on product availability and on payment. In case of error, the amount charged to your credit card can be refunded.
Deliveries take 1-3 working days in Italy and Europe using the Bartolini courier service, depending on the shipping address and the time of day when the order was placed or the payment received.
For URGENT 24-hour deliveries it is possible to activate a specific procedure at the time of buying which will allow you to select ‘Corriere Espresso UPS’, an express next-day delivery service. The Express Delivery option cannot be selected at weekends.
Taxes and duty:
In the European Union goods will arrive directly at the given address with no additional charge over and above the amount paid at the time of ordering. For all other countries, the courier might present a separate invoice requesting payment of the duty and taxes imposed by the local authorities. PLEASE NOTE: we do not ship to P.O. boxes.
Tracking your order
When the order is shipped, MARZI.COM sends the Customer an email containing the delivery number supplied by Bartolini or UPS. Customers can track the status of their order on the courier's website (Bartolini or UPS), by simply inputting the delivery number in the "Track Order" field. This will bring up a web page showing the exact, up-to-date movements of your order.
Payment can be made by Credit Card or by PayPal.
At the time of buying, Customers input the details of their credit card into a secure electronic banking system, provided by Banca Sella. It is possible to shop online using Visa, Mastercard and American Express. Please visit the site www.bancasella.it for further information on the Banca Sella group.
Credit card security
Since all transactions are processed by Banca Sella, Customers of MARZI.COM are guaranteed maximum protection when shopping online. MARZI.COM’s Customer Service operators are in no way authorised to request or to accept credit card numbers and/or their validity dates.
In order to guarantee greater protection when shopping online, MARZI.COM advises its Customers to register for the Verified by Visa service and obtain a PIN security code that can be used for making secure online purchases. This transaction is secure and is hosted by Banca Sella servers (www.bancasella.it). We neither intercept nor retain customers'credit card details.
It is possible to pay through PayPal, either by using your PayPal account or your credit card.
By choosing PAYPAL as a payment method, the customer can pay directly through his or her PayPal verified account. MARZI.COM only accepts PayPal payments from verified accounts and reserves the right to ship goods to the address indicated on the account verified by PayPal. Payments sent from non-verified PayPal accounts will be cancelled.
We would like to remind our new customers that payments made using the PayPal system, with a verified account, are not subject to delays due to bank checks.